By reading the Viva Slots Privacy Policy, you will understand what data we collect, how we use it, and how we keep it secure. Continued use of the site constitutes acceptance of this policy.
1Privacy Policy Overview
Viva Slots (https://vivaslots.pro) is one of Bangladesh's most popular online gaming platforms. Your trust is our greatest asset. This Privacy Policy clearly explains how we collect, handle, and protect your personal information.
Our Privacy Policy is built to meet international data protection standards. Viva Slots believes every player should have full control over their own personal data, which is why we always operate with complete transparency.
This Privacy Policy applies to the Viva Slots website, app, and all related services. Any changes will be updated on this page, and users will be notified by email for significant updates.
2What Information We Collect
Viva Slots only collects information that is necessary to operate the platform, ensure security, and provide better service. We never collect data we don't need.
Information Collected at Registration
- Full Name (as shown on National ID)
- Date of Birth (for age verification)
- Mobile Number (bKash/Nagad/Rocket account)
- Email address
- Residential Address
- Preferred Username & Password
Automatically Collected Information
When you use Viva Slots, certain information is collected automatically:
- IP address and device type
- Browser Information & Operating System
- Time and duration of site visits
- A record of which pages you have visited
- Game history and transaction records
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information (Name, NID) | KYC Verification | Duration of active account + 5 years |
| Payment Information | Transaction Processing | 7 years (legal obligation) |
| Game History | Dispute Resolution | 3 years |
| Log Data (IP, Session) | Security Monitoring | 1 year |
| Cookie Information | User Experience Improvement | 30 days to 2 years |
3Purpose of Data Use
Viva Slots uses your information for the following purposes:
- Account management: Account registration, login, password recovery, and account security.
- Payment Processing: Processing deposits and handling withdrawals.
- KYC Verification: Identity verification and anti-money laundering compliance.
- Customer Support: Resolving your complaints, questions, and issues.
- Relevant Promotions: Sending you relevant offers based on your preferences (only with your consent).
- Fraud Prevention: Detecting and preventing suspicious activity.
- Responsible Gaming: Identifying problematic play patterns and providing appropriate support.
- Legal obligations: Providing information as required by relevant authorities.
Important: Viva Slots never sells your information to third parties for advertising purposes. Your data is used solely for the purposes described above.
4Data Sharing & Third Parties
Viva Slots may share your information with third parties in limited circumstances, and only under specific conditions subject to strict controls.
When Information Is Shared
- Payment Processors: To process transactions via bKash, Nagad, and Rocket.
- Technology Partners: Game software providers receive only the information necessary to operate the games.
- Legal obligations: Upon order from a court or government authority.
- Fraud Prevention Authority: To detect and prevent fraudulent activity.
All third-party partners are required to sign agreements committing to our privacy standards. They may only use data for the specific purposes outlined.
5Cookie Policy
Viva Slots uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Types of Cookies and Their Purpose
- Essential cookies: To maintain your login session and ensure site security. The site cannot function properly without these.
- Functional cookies: To remember your language preferences and account settings.
- Analytics Cookies: To understand which parts of the site are used most and to improve our services.
You can block or delete cookies at any time through your browser settings. Please note that disabling cookies may affect some features of the site.
6Data Protection Measures
Viva Slots has put in place the highest technical and organizational measures to keep your data secure. Our security framework is outlined below:
Technical Security
- 256-bit SSL/TLS encryption on all data transfers.
- Advanced firewall and intrusion detection systems.
- Passwords are stored using bcrypt hashing — never in plain text.
- Two-factor authentication (2FA) available.
- Automated regular backups and encrypted storage.
Organizational Security
- Only authorized personnel have access to specific data.
- All staff receive regular training on data protection practices.
- Annual third-party security audits are conducted.
- Affected users will be notified within 72 hours of any data breach.
Please note that no system on the internet is 100% secure. To protect your account, always use a strong password and never share your login credentials with anyone.
7Your Rights
As a Viva Slots account holder, you have the following rights over your personal data:
Right to Access
You may request details of what personal information we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data beyond what is required by legal obligations.
Right to Object to Processing
You may object to your data being used for marketing purposes.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the use of your data be restricted.
To exercise any of these rights, please contact our support team. We will do our best to respond within 30 business days.
8Protection of Minors' Data
Viva Slots is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we are notified that a minor has created an account on our platform, we will immediately close that account and delete all associated data.
If a parent or guardian believes we may hold information about their child, please contact our support team immediately.
9Changes to the Privacy Policy
Viva Slots may update this Privacy Policy from time to time. When changes are made:
- This page will be updated with a new effective date.
- For significant changes, notice will be given via registered email or a site announcement.
- Continued use of the site after any changes takes effect constitutes acceptance of the updated policy.
Last Updated: January 2026।
10Contact & Complaints
If you have any questions or concerns about this Privacy Policy, please get in touch with us. Our data protection team is always ready to respond to your requests.
Email: [email protected] — We typically respond within 24 to 48 hours. You can also reach our support team directly via live chat.