These terms and conditions constitute a legal agreement governing your use of the Viva Slots platform. By accessing the site or registering an account, you are deemed to have automatically accepted these terms.
1General Overview & Terms of Applicability
Viva Slots (https://vivaslots.pro) is an online gaming platform offering slot games, bingo, Sports Betting, and various promotions to players in Bangladesh. The terms and conditions outlined on this page apply to all services and activities available on our site.
Viva Slots reserves the right to modify or update these terms and conditions at any time. Continued use of the site after any changes have been made constitutes your acceptance of the updated terms. We recommend checking this page regularly.
If you are unwilling to read, understand, or comply with these terms and conditions, please refrain from using Viva Slots.
2Eligibility & Account Registration
The following requirements must be met to register an account with Viva Slots:
- Must be at least 18 years of age.
- All information provided at the time of registration must be truthful and accurate.
- Each individual may only register one account; creating multiple accounts is strictly prohibited.
- Accounts must be registered in your own name; opening an account on behalf of someone else is not permitted.
- Payment methods (bKash, Nagad, Rocket) must belong to the account holder.
Important: Registering with false information will result in account termination and deposited funds may be forfeited. Viva Slots may request KYC documents for identity verification at any time.
Account Verification (KYC Process)
Viva Slots follows a KYC (Know Your Customer) process to ensure security. The following documents may be required before withdrawals or for transactions above a certain limit:
- A scanned copy of your National ID (NID) or passport.
- Proof of mobile banking account ownership.
- Proof of address documentation if required.
Withdrawals may be placed on hold until your KYC verification is complete. This is done entirely for your own security.
3Deposit & Payment Rules
Deposits at Viva Slots can currently be made through popular mobile banking services available in Bangladesh. The key deposit rules are outlined below:
| Subject | Details |
|---|---|
| Minimum Deposit | BDT 500 |
| Maximum Single Deposit | BDT 50,000 |
| Deposit Processing Time | Instant to a maximum of 15 minutes |
| Accepted Methods | BKash, Nagad, Rocket |
| Currency | Bangladeshi Taka (BDT) |
Always use the correct reference number when making a deposit. Providing incorrect details may cause the deposit to fail and delay any refund. If you experience any issues, contact our 24/7 support team.
4Withdrawal Terms & Conditions
The following terms and conditions apply to all withdrawals of winnings from Viva Slots:
- Your account must have completed KYC verification before a withdrawal can be made.
- Withdrawals can only be processed through the same payment method used for the original deposit.
- The minimum withdrawal amount is BDT 1,000.
- The maximum daily withdrawal limit is BDT 1,00,000.
- To withdraw bonus winnings, the applicable wagering requirements must be fulfilled.
- Withdrawals are typically processed within 1 to 24 hours.
Once submitted, avoid cancelling a withdrawal request — once it is being processed, cancellation may no longer be possible. If you do not receive your funds within the expected timeframe, please contact support.
5Bonus & Promotion Terms and Conditions
Viva Slots offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are detailed on the relevant offer page. General bonus terms and conditions are outlined below:
Wagering Requirement
Bonus funds cannot be withdrawn directly. A specified amount must be wagered before withdrawal — this is known as the wagering requirement. For example, a 30x wagering requirement means you must place a total of BDT 30,000 in bets for a BDT 1,000 bonus.
Bonus Abuse Prohibited
If multiple accounts are created, false information is provided, or any other dishonest method is used to exploit bonus offers, Viva Slots may take the following action:
- Cancellation of all bonuses and bonus winnings.
- Permanent account closure.
- Non-refund of deposited funds.
Bonus Validity Period
Each bonus has a set validity period as stated on the offer page. If wagering requirements are not met within that period, the bonus and any associated winnings will be forfeited.
6Gaming Rules & Fair Play Policy
All games on Viva Slots are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and fair.
The following activities are strictly prohibited:
- Any form of hacking or tampering with the game software.
- Playing using bots or automated software.
- Deliberately exploiting game bugs or glitches.
- Colluding with other players to gain an unfair advantage.
If such activity is proven, the account will be terminated and all winnings will be forfeited.
7Responsible Gaming & Age Verification
Viva Slots takes responsible gaming seriously. We want our platform to be a source of entertainment, not a cause of harm.
Age Verification
Use of Viva Slots by anyone under the age of 18 is strictly prohibited. If there is evidence that a minor has registered an account, it will be suspended immediately and the relevant authorities will be notified.
Player Protection Tools
Viva Slots provides the following player protection features:
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Cooling-Off Period: Take a break from gaming for a set period of time.
- Self-Exclusion: Temporarily or permanently exclude yourself from the platform.
- Reality Check: Periodic reminders about your gaming time and spending.
To learn more about Responsible Gaming, visit our Responsible Gaming View page.
8Account Suspension & Closure Policy
Viva Slots reserves the right to temporarily suspend or permanently close any account for the following reasons:
- Breach of any provision of these terms and conditions.
- Providing false or misleading information.
- Fraudulent or deceptive activity.
- Suspicious activity related to money laundering.
- Bonus abuse.
- Abusive or disrespectful behavior toward the support team.
Whether deposited funds are refunded upon account closure depends on the nature of the violation. In cases of fraud, no refund will be issued.
9Privacy & Data Protection
Viva Slots is committed to protecting your personal information. To learn how we collect, store, and use your data, please review our Privacy Policy Full details are explained on the page.
Key Points:
- Your data will never be sold to third parties.
- Your information will not be shared unless required by law.
- All data is secured with SSL encryption.
- You may request to update or delete your personal information at any time.
10Dispute Resolution & Contact
Viva Slots is committed to resolving all complaints and disputes fairly and impartially. If you encounter an issue, please follow the process outlined below:
- First, notify our support team via live chat.
- If the issue remains unresolved, please send a detailed email.
- All complaints will receive a response within 7 business days of submission.
- Complex cases will be resolved within a maximum of 30 days.
Support Email: [email protected] — Live Chat: Available 24/7.
11Limitation of Liability & Disclaimer
Viva Slots is not liable for the following:
- Game interruptions or losses resulting from a dropped internet connection.
- Delays caused by third-party payment service issues.
- Service interruptions due to unavoidable circumstances such as natural disasters or server attacks.
- Financial losses resulting from the user's own mistakes.
Under no circumstances shall Viva Slots's total liability exceed the original amount of the specific transaction in question.
12Applicable Law & Final Provisions
These terms and conditions have been drawn up in accordance with international online gaming standards. Viva Slots operates at all times on the principles of transparency and fairness.
If any provision of these terms is found to be invalid or unenforceable, all remaining provisions will continue in full force and effect. Any delay by Viva Slots in enforcing a provision shall not be construed as a waiver of that provision.
These terms and conditions were last updated in January 2026. Any future changes will be published on this page.