At Viva Slots, we believe responsible gaming is more than a ruleset — it's a mindset. This page is here to help you build and maintain that mindset.
1What responsible gaming means
Responsible gaming means treating gaming as a form of entertainment, not a way to escape life's problems. When you enjoy slots, bingo, or betting at Viva Slots, it should always be with full awareness — knowing how much time you're spending, how much money you're putting in, and why you're playing.
Millions of people in Bangladesh enjoy online gaming every day. For most, it's a great source of fun and entertainment. But for a small number, it can become a problem. Viva Slots is committed to helping players recognize the signs early and take action.
The core of responsible gaming is: You control the game — not the other way around. To put this commitment into practice, Viva Slots provides a range of tools and features you can use at any time.
2Financial limits & budget planning
The most effective way to game responsibly is to set a budget in advance. In your Viva Slots account settings, you can define these limits yourself:
| Limit Type | Description | Effective time | Status |
|---|---|---|---|
| Daily deposit limit | Daily maximum deposit amount | Immediate | Active |
| Weekly Deposit Limit | Maximum total deposits in a 7-day period | Immediate | Active |
| Monthly Deposit Limit | Maximum total deposits per month | Immediate | Active |
| Loss limit | Automatic break when losses reach a set amount | Immediate | Optional |
| Session Limit | Maximum session playtime | Next Session | Optional |
| Self-Exclusion | Account lock for a set period | Immediate | Emergency options |
Keep in mind: A 24-hour cooling-off period applies to limit increase requests. However, limit reductions take effect immediately.
3Recognizing signs of gaming addiction
Problem gaming usually develops gradually. It can be hard to notice at first when fun play is turning into dependency. Stay aware of the signs below to ensure responsible gaming at Viva Slots:
Spending more than your budget on gaming and feeling regret afterward.
Chasing losses by placing larger bets to win back what you've lost.
Hiding your gaming from family or friends, or lying about it.
Prioritizing gaming over work, family, or sleep.
Feeling restless, irritable, or angry when you're unable to play.
Using savings, taking on debt, or borrowing money from others to fund gaming.
If any of these signs feel familiar, it may be an early warning that things are heading in the wrong direction. Reach out to the Viva Slots support team — we're here to help, not to judge.
4Check yourself
Be honest with yourself about your gaming habits. If you answer "Yes" to more than three of the questions below, consider taking a break or seeking support:
Did you exceed your set budget last month?
Has thinking about gaming started to affect your focus at work or school?
Have you played more to shake off the disappointment of a loss?
Has someone close to you expressed concern about your gaming?
Have you repeatedly changed your mind when trying to stop playing?
Do other forms of entertainment feel less appealing to you now that gaming is in the picture?
5Ways to Take a Break
Stepping back occasionally isn't losing — staying in control is the real win. As part of responsible gaming at Viva Slots, several break options are available:
Cooling-off period
You can put your account on a temporary break for anywhere between 24 hours and 30 days. You won't be able to log in during this time, but your account and balance will remain secure.
Self-Exclusion
For longer breaks, consider self-exclusion. You can suspend your account for 1 month, 3 months, 6 months, or permanently. Please note that a permanent exclusion cannot be reversed.
During self-exclusion, no marketing emails or promotional messages will be sent from Viva Slots.
6Protection of minors
Viva Slots is exclusively for players aged 18 and above. We are committed to protecting children and teenagers. The steps below can help keep your family safe:
- Use parental control software on your browser.
- Lock your device with a password to prevent children from accessing your account.
- Have open conversations with your family about online gaming.
- Keep bank cards and mobile wallets out of children's reach.
- Providing false age information during registration is strictly prohibited.
7Tips for Building Healthy Gaming Habits
Responsible gaming isn't about stopping — it's about playing smart. Here are some practical ways to build healthy gaming habits at Viva Slots:
- Set a budget first: Decide in advance how much you'll spend on gaming each week — and stick to it.
- Take regular breaks: Step away from the screen for at least 10 minutes every hour.
- Don't play on impulse: Avoid gaming when you're feeling angry, sad, or frustrated.
- Keep your expectations realistic: Gaming is for entertainment, not a source of income.
- Tell Your Family: Let your loved ones know how much you're playing. It keeps you accountable.
- Keep other hobbies: Alongside gaming, make time for reading, exercise, or socializing.
Never: Borrowing money to play, spending money meant for everyday needs on gaming, or continuing to play in hopes of recovering losses.
8Help & Contact
If you feel your gaming is getting out of control, don't wait — reach out for help. The Viva Slots support team is here for you seven days a week.
Contact us: [email protected]
You can speak with us directly via live chat — no judgment, just support.